We want you to be happy with your purchase. If something isn’t right, here is how returns work.
14-day returns
- You can request a return within 14 days of delivery.
- Items must be unused, in their original packaging, with all accessories, manuals and free gifts included.
- Hygiene note: earbud tips and other in-ear parts must be unused and sealed where applicable.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or is not what you ordered, contact us within 14 days of delivery with your order number and a photo or short description of the issue. We will arrange a replacement or a full refund.
How to start a return
- Email info@mobimarkaz.com or use our contact form with your order number and the reason for the return.
- We will confirm the return and explain how to send the item back.
- Once we receive and inspect the item, we will let you know if your refund is approved.
Refunds
Approved refunds are issued to your original payment method. For Cash on Delivery orders, we will refund you by bank transfer or mobile wallet to the account details you give us. We aim to process refunds within 7 working days of approval.
Non-returnable items
- Items that are used, damaged by the customer, or missing parts or packaging.
- Items returned more than 14 days after delivery.